Vincentius Returns Policy
At Vincentius, we strive to ensure your complete satisfaction with every purchase. If you need to return an item, please follow the guidelines below:
**Return Period:**
- Any full priced items purchased online or in-store can be returned for a **refund within 14 days** of receipt and can be **exchanged within 28 days**, provided you notify us within the initial 14 days.
**Return Guidelines:**
- **Condition:** All returned items must be unworn, unwashed, and in their original packaging with tags still attached. Items not in a resalable condition will not be accepted for return.
- **Sale/Discounted Items:**
- Sale items cannot be returned to our Liverpool 1 store; they must be sent to the Aintree store or returned by post. If the item is available at our Liverpool 1 store, it can be exchanged there.
- Sale items purchased in-store can only be exchanged within 28 days and are not eligible for refunds.
- **In-Store Purchases:** Items bought physically in-store can be brought back to that same store for returns or exchanges.
- **Return by Post:** To return items by post, send them to:
**Vincentius Returns**
Unit 3B, Bechers Drive,
Aintree, Liverpool,
L9 5AY
- **In-Store Returns:** Full-priced items can also be returned directly to our store if purchased in person.
**Important Notes:**
- We do not accept returns of outlet or clearance items bought online at our Liverpool 1 store.
- Please enclose a completed returns form with your order to ensure your return is processed.
- Ensure your return is well packaged to prevent damage during transit. We recommend using a trackable, insured service, as we cannot take responsibility for items lost or damaged in return shipping.
- If returning from outside the UK, clearly mark your package as ‘RETURNED GOODS’ to avoid customs charges. Vincentius is not responsible for any return customs charges incurred.
Once your return has been approved, a refund will be processed, and a credit will be applied to the original method of payment within **3-5 working days**, depending on your bank. For exchanges, a suitable item will be sent out to you.
For further assistance, please feel free to email us at info@vincentiusbespoke.co.uk.
RETURNS POLICY
If you are not fully happy with the goods you have received, you can return them to us within 14 days of receipt for a refund and 28 days for an exchange only if you let us know within the initial 14 days, providing they are in an original resalable condition. Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging. We cannot refund or exchange items that appear to have been worn, washed, or are not in original condition.
Please ensure you enclose a completed returns form with your order –
Ensure your return is well packaged and meets all the conditions outlined at the bottom of this page.
If your return has been approved, then your refund or exchange will be processed, and a credit will automatically be applied to the original method of payment within 3-5 working days, depending on your bank. Or suitable exchange will be sent out to you.
WE DO NOT ACCEPT ANY OUTLET/CLEARANCE ITEM RETURNS AT OUR LIVERPOOL 1 STORE
RETURNS ADDRESS
Vincentius Ltd,
Unit 3B, Bechers Drive, Aintree, L9 5AY
RETURNS GUIDELINES
All returned items must be unworn, unwashed, and complete with original tags and/or packaging if applicable.
We are not responsible for the return shipping costs of the items.
All Items must be in an original, resalable condition.
Please make sure all returned items are well packaged, so as not to be damaged in the post.
Please make sure all return packages are sent with a trackable, insured service.
We cannot take responsibility for items damaged or lost in the return transit.
If you return an item from outside the UK, please clearly mark the package ‘RETURNED GOODS’, to avoid any customs charges. VINCENTIUS is NOT responsible for any return custom charges made.
Please make sure that the returns form is enclosed with your goods – no form may result in your return not being processed.
CLICK & COLLECT IN STORE
We are pleased to be able to offer customers the option to Click & Collect their items in store for free. Once ordered items will be held until collection.
DELIVERIES (UK & International)
Vincentius ships orders on a worldwide basis.
We ship all of our UK mainland items via DPD OR ROYAL MAIL courier service.
International deliveries will be posted via Royal Mail or DPD depending upon the location.
We ship all UK mainland orders on a 24 OR 48 HOUR SERVICE (via DPD OR ROYAL MAIL).
Please note: Next day deliveries apply if you place an order before 11am Monday - Friday. If you place an order over the weekend, the order will be processed on the Monday ready to be collected by DPD on the Monday or Tuesday. Please keep this in mind when you are placing an order so you have an idea of when you receive it.
*WE CANNOT ACCEPT ANY RESPONSIBILITY IF YOU SELECT "LEAVE IN A SAFE PLACE" WITH DPD
